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Customer Reviews
Fred
July 7, 2021
I would have given 5 stars but picking up my car it would be nice if you have a garbage can by the pickup area as my car had plastic seat cover, paper floor mat and number on the rear view mirror left in it, very slopping I think.
Todd Laverty
July 22, 2024
Keith Jones made buying my Maverick Hybrid a breeze. He was very knowledgeable, made sure we comfortable, and made a process that is usually stressful, amazingly easy. I left feeling like I had just made a new friend. If you are in the market for a new vehicle, make sure to visit Keith at Hansel Ford of Petaluma.
Ai Vo
June 20, 2024
Very nice people.
Zondreya White
January 21, 2025
One of the best experiences I have ever had at a dealership. They were honest, upfront, and polite. I had a bad experience at a dealership in Oakland, so I decided to shop around, and within my search and the vehicle I was looking for they had it. Now i did not buy a ford because that was not what I was in the market for but they had the specific Lexus with 4,000 miles which was perfect and in my price range. The process was one of the best processes due to the fact I was coming from the east bay. We handled most of the business over the phne via txt and calls and once i arrived at the dealership a few days later all I had to do was sign the paperwork, and test drive the car and I was out of there within an hr. As a woman it is hard buying a car from dealerships because most people are just trying to make a sale, but they made sure it was more than that and i appreciate that!!!
Yuki Nosker
January 10, 2025
We bought a F150 from Tobin at Petaluma Hansel. He was very friendly and made the shopping process very easy for us. I think the truck we got met our needs and the price point. We are glad that we were able to make this purchase in our hometown. Thank you, Tobin!
Keith Jones
August 22, 2024
Amazing service department Jose went above and beyond and had my Escape back to me well before the promised time I am definitely completely satisfied and will continue to use Hansel Ford Of Petaluma for all my vehicle needs! And everyone in the parts department were phenomenal, thank you Pam, Alonzo, Jim & Robin, and Cindy in service was also EXTREMELY HELPFUL, thank you Cindy!
KJ
Rohnert Park, CA.
Lauren Ridgway
January 3, 2025
Everyone is very kind and I had an amazing experience!!
Ryan Negro
December 27, 2024
Great service shop! Kind, clean and through.
Silly CC
December 30, 2024
Wonderful and personable service by sales person Kevin; everyone else was very nice as well
Michael Luque
December 28, 2024
I love my ford maverick lariat hybrid!
cathy scharetg
December 25, 2024
Melanie Luque
December 17, 2024
Hansel Ford Petaluma is fantastic! From the moment we stepped on their lot and meeting Evelio, to emails back and forth with him, to our moment of purchase and financing paperwork. Evelio is a true star! He is a kind and patient person willing to go the extra mile to put his customers at ease explaining the smallest of details throughout the process. Everyone at Hansel Ford Petaluma was friendly and helpful. If you are in the market for a new car, give them a visit soon!
Regina Panelli
December 17, 2024
Always greeted with a warm smile and exceptional service.
Mary Robinson
December 17, 2024
Everyone was very friendly and helpful as it is a big decision buying a new car
Aline Donohoe
December 10, 2024
I bought my Edge from Ford in 2015 and have always experienced competant and friendly service.
Patrick Mulcahy
December 4, 2024
The process was quick and easy. The salesman was not pushy but answered all my questions and was very pleasant to work with. I highly recommend visiting them.
Ivan Clinton
September 25, 2024
New to area and had a simple recall on 2024 Maverick and the dealer offered to come collect the vehicle and return it at our home. Above and beyond, made it so easy and collected and returned on time with good messaging ahead of time.
No upsells and straight info on my questions regarding next service.
Definitely bring vehicle back for first regular service
Update: Had first service at 5k miles and it was effortless: they collected and returned the truck, even replaced wiper blades (I did not know my service plan had wiper blade replacement benefit and the service advisor suggested we replace them as we have had the truck 7 months and it is parked outside and winter rain just arrived) even got a next day service slot.
I mention the wiper blades as it shows me they are putting customer first and not trying to make a few extra bucks.
All of this and I did not order/purchase the truck at this dealership( lived in another city and no one had them. They are earning my loyalty.
Dana Vitorelo
November 28, 2024
Bought a 2024 Bronco Sport from them and the experience was such a pleasure! Everyone was kind, competent, and patient. I didn’t feel pressured at all. And I got exactly what I wanted. We worked with Jadon and had a really great experience with him specifically but the whole team overall. Very happy with both my purchase and experience.
brandon
November 25, 2024
Hansel Ford of Petaluma provides the best services when buying a vehicle
Matthew Lowery
November 22, 2024
Ryan Negro
November 21, 2024
Enjoyed our time at Hansel from the moment we walked in to now owning our trucks. The process was as seamless as it could be, even with asking for identical trucks at years end. Great place to find a great vehicle at a competitive price.
Alonso Perez
November 20, 2024
I came in for a tire fix, and Cody Wilson was incredibly helpful. He quickly and efficiently repaired my tire, providing great service with a positive attitude. I truly appreciate the quick turnaround and professionalism. Highly recommend!
Rigzin Vassallo
November 18, 2024
Coordinated the entire process over the phone and they even came to pick me up and drove me to get my new car. Solid.
M Braz
October 29, 2024
marvin livie
October 28, 2024
Everyone was so knowledgeable and helpful it was an outstanding experience
Oscar Pizano
September 19, 2023
Dale Olsen
October 18, 2024
vivian brockway
October 13, 2024
Hansel has been a major contributor to 4 of our car/truck purchases over the years. This last connection to Ford came with a super positive outcome- almost effortless!!
Matt Gardner
October 10, 2024
The service was great, however, ford sync is not working up to date, and I don’t know why software isn’t updated during a service
kfacpa
October 9, 2024
As for their service department, I'm a pretty happy camper. Problem wasn't resolved on the first go, but they did their best. Love the valet car service!
Glen Barras
October 4, 2024
Thoroughly enjoyed the experience at Hansel Ford in Petaluma. My sales representative, Eddie Ferro, was professional, courteous and made the experience simple and easy. I would highly recommend Eddie Ferro and Hansel Ford to anyone. Great experience!
John Klinger
September 28, 2024
Mark Collins
September 19, 2022
The Best of the Best
MIGUEL ROSA
September 5, 2024
Wire Notebook SF
August 30, 2024
Really good service department!! Juan and Jose the service reps went above and beyond!!!
Patricio Hernandez
August 28, 2024
Roberto Aguilar
August 27, 2024
jay stinson
August 14, 2024
natalie pepper
August 12, 2024
Best auto experience I've ever had - both with purchasing my vehicle and having it worked on.
Kirstin Kohl
August 10, 2024
The Hansel Ford Service department in Petaluma is top notch! Our service adviser Juan was excellent in communicating back and forth with updates and questions as well as getting the truck looked at with ease and getting dispatching the same day, even without an appointment. Great work all around!
vanessa fekete
October 27, 2023
My turn! Wow what a positive experience my buying a vehicle from "Hansel Ford of Petaluma", Ca.
The dealership was cutting edge, showroom inside & out with numerous available new automobiles displayed, quite comfortable to hang in and very clean!
I must compliment my superior Salesman Mr. Evelio Pineda, he bent over backwards to help me including picking me up at my rental car drop off in town.Also the finance department meaning thanks to Christian & Doug who both display professional business acumen. And a big thanks to the detail department for their excellence. Last but not least, a shout out to the Manager John.
I have bought new vehicles off the floor in other dealerships but this one stood above those three.
Good job fellas and so appreciated.
ARTHUR LANGE
Jack Lutchansky
July 25, 2024
Well taken care of and the service technician researched my 2 different warranty options .
So I had minimal expenses.The dealership is keeping my truck in top running order
tim patton
July 25, 2024
Kieth was really awesome,and worked really hard to get me the truck I wanted and the price I wanted to pay😀⭐️⭐️⭐️⭐️⭐️
Fred
July 7, 2021
I would have given 5 stars but picking up my car it would be nice if you have a garbage can by the pickup area as my car had plastic seat cover, paper floor mat and number on the rear view mirror left in it, very slopping I think.
Todd Laverty
July 22, 2024
Keith Jones made buying my Maverick Hybrid a breeze. He was very knowledgeable, made sure we comfortable, and made a process that is usually stressful, amazingly easy. I left feeling like I had just made a new friend. If you are in the market for a new vehicle, make sure to visit Keith at Hansel Ford of Petaluma.
Ai Vo
June 20, 2024
Very nice people.
Zondreya White
January 21, 2025
One of the best experiences I have ever had at a dealership. They were honest, upfront, and polite. I had a bad experience at a dealership in Oakland, so I decided to shop around, and within my search and the vehicle I was looking for they had it. Now i did not buy a ford because that was not what I was in the market for but they had the specific Lexus with 4,000 miles which was perfect and in my price range. The process was one of the best processes due to the fact I was coming from the east bay. We handled most of the business over the phne via txt and calls and once i arrived at the dealership a few days later all I had to do was sign the paperwork, and test drive the car and I was out of there within an hr. As a woman it is hard buying a car from dealerships because most people are just trying to make a sale, but they made sure it was more than that and i appreciate that!!!
Yuki Nosker
January 10, 2025
We bought a F150 from Tobin at Petaluma Hansel. He was very friendly and made the shopping process very easy for us. I think the truck we got met our needs and the price point. We are glad that we were able to make this purchase in our hometown. Thank you, Tobin!
Keith Jones
August 22, 2024
Amazing service department Jose went above and beyond and had my Escape back to me well before the promised time I am definitely completely satisfied and will continue to use Hansel Ford Of Petaluma for all my vehicle needs! And everyone in the parts department were phenomenal, thank you Pam, Alonzo, Jim & Robin, and Cindy in service was also EXTREMELY HELPFUL, thank you Cindy!
KJ
Rohnert Park, CA.
Lauren Ridgway
January 3, 2025
Everyone is very kind and I had an amazing experience!!
Ryan Negro
December 27, 2024
Great service shop! Kind, clean and through.
Silly CC
December 30, 2024
Wonderful and personable service by sales person Kevin; everyone else was very nice as well
Michael Luque
December 28, 2024
I love my ford maverick lariat hybrid!
cathy scharetg
December 25, 2024
Melanie Luque
December 17, 2024
Hansel Ford Petaluma is fantastic! From the moment we stepped on their lot and meeting Evelio, to emails back and forth with him, to our moment of purchase and financing paperwork. Evelio is a true star! He is a kind and patient person willing to go the extra mile to put his customers at ease explaining the smallest of details throughout the process. Everyone at Hansel Ford Petaluma was friendly and helpful. If you are in the market for a new car, give them a visit soon!
Regina Panelli
December 17, 2024
Always greeted with a warm smile and exceptional service.
Mary Robinson
December 17, 2024
Everyone was very friendly and helpful as it is a big decision buying a new car
Aline Donohoe
December 10, 2024
I bought my Edge from Ford in 2015 and have always experienced competant and friendly service.
Patrick Mulcahy
December 4, 2024
The process was quick and easy. The salesman was not pushy but answered all my questions and was very pleasant to work with. I highly recommend visiting them.
Ivan Clinton
September 25, 2024
New to area and had a simple recall on 2024 Maverick and the dealer offered to come collect the vehicle and return it at our home. Above and beyond, made it so easy and collected and returned on time with good messaging ahead of time.
No upsells and straight info on my questions regarding next service.
Definitely bring vehicle back for first regular service
Update: Had first service at 5k miles and it was effortless: they collected and returned the truck, even replaced wiper blades (I did not know my service plan had wiper blade replacement benefit and the service advisor suggested we replace them as we have had the truck 7 months and it is parked outside and winter rain just arrived) even got a next day service slot.
I mention the wiper blades as it shows me they are putting customer first and not trying to make a few extra bucks.
All of this and I did not order/purchase the truck at this dealership( lived in another city and no one had them. They are earning my loyalty.
Dana Vitorelo
November 28, 2024
Bought a 2024 Bronco Sport from them and the experience was such a pleasure! Everyone was kind, competent, and patient. I didn’t feel pressured at all. And I got exactly what I wanted. We worked with Jadon and had a really great experience with him specifically but the whole team overall. Very happy with both my purchase and experience.
brandon
November 25, 2024
Hansel Ford of Petaluma provides the best services when buying a vehicle
Matthew Lowery
November 22, 2024
Ryan Negro
November 21, 2024
Enjoyed our time at Hansel from the moment we walked in to now owning our trucks. The process was as seamless as it could be, even with asking for identical trucks at years end. Great place to find a great vehicle at a competitive price.
Alonso Perez
November 20, 2024
I came in for a tire fix, and Cody Wilson was incredibly helpful. He quickly and efficiently repaired my tire, providing great service with a positive attitude. I truly appreciate the quick turnaround and professionalism. Highly recommend!
Rigzin Vassallo
November 18, 2024
Coordinated the entire process over the phone and they even came to pick me up and drove me to get my new car. Solid.
M Braz
October 29, 2024
marvin livie
October 28, 2024
Everyone was so knowledgeable and helpful it was an outstanding experience
Oscar Pizano
September 19, 2023
Dale Olsen
October 18, 2024
vivian brockway
October 13, 2024
Hansel has been a major contributor to 4 of our car/truck purchases over the years. This last connection to Ford came with a super positive outcome- almost effortless!!
Matt Gardner
October 10, 2024
The service was great, however, ford sync is not working up to date, and I don’t know why software isn’t updated during a service
kfacpa
October 9, 2024
As for their service department, I'm a pretty happy camper. Problem wasn't resolved on the first go, but they did their best. Love the valet car service!
Glen Barras
October 4, 2024
Thoroughly enjoyed the experience at Hansel Ford in Petaluma. My sales representative, Eddie Ferro, was professional, courteous and made the experience simple and easy. I would highly recommend Eddie Ferro and Hansel Ford to anyone. Great experience!
John Klinger
September 28, 2024
Mark Collins
September 19, 2022
The Best of the Best
MIGUEL ROSA
September 5, 2024
Wire Notebook SF
August 30, 2024
Really good service department!! Juan and Jose the service reps went above and beyond!!!
Patricio Hernandez
August 28, 2024
Roberto Aguilar
August 27, 2024
jay stinson
August 14, 2024
natalie pepper
August 12, 2024
Best auto experience I've ever had - both with purchasing my vehicle and having it worked on.
Kirstin Kohl
August 10, 2024
The Hansel Ford Service department in Petaluma is top notch! Our service adviser Juan was excellent in communicating back and forth with updates and questions as well as getting the truck looked at with ease and getting dispatching the same day, even without an appointment. Great work all around!
vanessa fekete
October 27, 2023
My turn! Wow what a positive experience my buying a vehicle from "Hansel Ford of Petaluma", Ca.
The dealership was cutting edge, showroom inside & out with numerous available new automobiles displayed, quite comfortable to hang in and very clean!
I must compliment my superior Salesman Mr. Evelio Pineda, he bent over backwards to help me including picking me up at my rental car drop off in town.Also the finance department meaning thanks to Christian & Doug who both display professional business acumen. And a big thanks to the detail department for their excellence. Last but not least, a shout out to the Manager John.
I have bought new vehicles off the floor in other dealerships but this one stood above those three.
Good job fellas and so appreciated.
ARTHUR LANGE
Jack Lutchansky
July 25, 2024
Well taken care of and the service technician researched my 2 different warranty options .
So I had minimal expenses.The dealership is keeping my truck in top running order
tim patton
July 25, 2024
Kieth was really awesome,and worked really hard to get me the truck I wanted and the price I wanted to pay😀⭐️⭐️⭐️⭐️⭐️
Fred
July 7, 2021
I would have given 5 stars but picking up my car it would be nice if you have a garbage can by the pickup area as my car had plastic seat cover, paper floor mat and number on the rear view mirror left in it, very slopping I think.
Todd Laverty
July 22, 2024
Keith Jones made buying my Maverick Hybrid a breeze. He was very knowledgeable, made sure we comfortable, and made a process that is usually stressful, amazingly easy. I left feeling like I had just made a new friend. If you are in the market for a new vehicle, make sure to visit Keith at Hansel Ford of Petaluma.
Ai Vo
June 20, 2024
Very nice people.